Refund policy
180-DAY RETURN PERIOD
Eligible products may be returned within 180 days after delivery.
To qualify for a return, products must be unused, unopened, in their original packaging, in resalable condition and accompanied by valid proof of purchase.
For hygiene and safety reasons, opened, used or partially used cosmetics, hair-care products, body-care products and other personal-care products cannot normally be returned unless they arrived damaged, defective or incorrect.
RETURN REQUESTS
Before returning a product, contact our customer-support team at service@talqoria.com to request return authorization and return instructions.
Please provide:
• Your name
• Your order number
• The product you wish to return
• The reason for the return
• Relevant photographs, where applicable
Please do not send returns to our registered business address. Once your return request has been approved, our customer-support team will provide the appropriate return warehouse address and return instructions.
Products returned without prior authorization or sent to an incorrect address may not be accepted or refunded.
RETURN SHIPPING COSTS
TALQORIA provides free return shipping for approved damaged, defective or incorrect-item claims.
For returns based on personal preference or other non-defect reasons, return shipping costs may be the customer’s responsibility. Any applicable return shipping costs will be confirmed before the return is authorized.
Original Standard or Express Shipping charges are non-refundable unless the product arrived damaged, defective or incorrect.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If an order arrives damaged, defective or incorrect, contact us within 7 days after delivery.
Please include:
• Your order number
• A description of the problem
• Clear photographs of the product
• Clear photographs of the packaging and shipping label
Please retain the affected product and all original packaging until the request has been reviewed.
Once approved, we will arrange an appropriate replacement, refund or other reasonable solution at no additional cost to you.
CANCELLATIONS AND ORDER CHANGES
If you need to cancel or change an order, contact us as soon as possible.
We will make reasonable efforts to assist, but cancellations, product changes and address changes cannot be guaranteed after order processing or fulfillment has begun.
RETURN INSPECTION
Please allow approximately 3–5 business days for inspection after an authorized return arrives at the return facility.
We will notify you after the return has been reviewed.
REFUNDS
Approved refunds will be issued to the original payment method within 5 business days after the returned product has been received, inspected and approved.
After a refund has been issued, your bank, card issuer or payment provider may require an additional 5–10 business days to post the funds to your account.
Original shipping charges are non-refundable unless the product arrived damaged, defective or incorrect.
If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at service@talqoriacosh.com.
CONTACT US
Email: service@talqoria.com
Customer Service Hours: Monday to Friday, 9:00 AM–6:00 PM (EST)
Response Time: Within 24 hours.